The Millennium Knickerbocker Hotel is a full-service, luxury hotel featuring 306 guest rooms and more than 18,000 square feet of meeting and banquet space.
The Sales Manager manages accounts to achieve guest satisfaction and to solicit past and new business to ensure all goals, which includes room nights, room rates, room rental and food and beverage revenue, are achieved or exceeded.
Duties and responsibilities include, but are not limited to the following:
· Work with hotel management team to determine key needs for the business
· Identify opportunities and implement sales actions to address needs, developing new group, catering & transient business opportunities for hotel
· Develop existing client relationships to increase production from existing accounts
· Total account management of assigned account portfolio
· Research the market to identify potential companies and business opportunities for the hotel, making the most out of the market intelligence available (i.e. Agency360, Knowland, ZommInfo)
· Manage assigned accounts, ensuring potential for hotel is identified and actions are implemented to secure business from these accounts; create Account Development Plans for top 10 accounts
· Conduct twenty-five sales appointments per week, which can be a combination of sales calls and face-to-face appointments (visits, site inspections, entertainment, networking)
· Develop relationships with all levels of client base, from bookers up to senior management
· Meet with existing and potential clients and carry out site inspections in an engaging and professional manner
· Follow-up- on sales enquiries promptly and focus on achieving a high level of conversion to definite business
· Respond to client enquiries, including contract rates requests (RFPs), group rates and general enquiries across all channels (i.e. Lanyon, Cvent, MeetingBroker, email, direct),
· Check availability for group enquiries, consult with revenue for pricing, prepare and send out sales proposals in a timely manner
· Issue contract to client upon confirmation, follow-up for signed return and deposit
· Meet with client to discuss final details of group/meeting/event
· Issue BEO and distribute to relevant hotel team members
· Maintain bookings, contacts and activities records up-to-date in Delphi
Job Requirements
Education & Experience:
Business related or hotel management degree preferred and at least 4 years of sales experience; or equivalent combination of education and experience. Prior experience in a hotel sales role preferred.
Specific job knowledge, skills & abilities
· Strong commercial awareness
· Sales negotiation skills
· Research and prospecting skills
· Knowledge of hotel & travel industry
· Structured & organized
· Strong relationship building skills
· Ability to effectively communicate in a positive manner with internal and external constituents
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Chicago, IL 60611 (Preferred)
Ability to Relocate:
- Chicago, IL 60611: Relocate before starting work (Required)
Work Location: In person