Located in Phoenix, Arizona, Balar Equipment, is proud to be Arizona’s choice for garbage trucks, water & sewer trucks & equipment, street maintenance equipment, hydraulic equipment sales, parts, service and innovations that provide solutions our customers need now and in the future. Whether it is new equipment, used equipment, parts, service, or a fresh coat of paint, Balar Equipment is here to help. We are looking to hire an experienced Parts Manager to our growing team.
As a Parts Manager, your main responsibilities are inventory management and parts control. This role involves working with suppliers to source necessary parts and being responsible for customer service while utilizing sales skills. The role and its responsibility also include driving sales, enforcing policies, ensuring compliance with safety regulations, and financial aspects as daily revenue.
A strong Parts Manager can keep up in a loud, fast-paced, sometimes dirty environment. Good interpersonal skills are important since this role often interactions with mechanics, service managers and customers. Attention to detail and organization are crucial in this role, proper recordkeeping and keeping up with inventory is priority. You will be expected to multi-task and juggle multiple tasks or issues at once to keep everything running smoothly between the parts department and other departments. You will report directly to the Branch Manager.
Tasks/Responsibilities:
- Manage and execute parts sales and sales activities to achieve set objectives and targets.
- Build and maintain relationships with existing and potential customers to understand their needs and promote parts solutions.
- Identify opportunities for upselling and cross-selling parts.
- Monitor current customer base and recommend strategies to attain more clients and ensure optimal level of customer satisfaction.
- Identify and resolve all issues in parts department and ensure achievement of all short and long-term objectives.
- Design various merchandising strategies and monitor inventory of all physical parts and oversee all return processes for parts.
- Manage all purchase orders and resolve any discrepancy for all purchase orders.
- Manage all invoices and resolve any discrepancy for all invoices.
- Train all employees to work efficiently with all customers and parts and ensure effectiveness of all warehouse operations according to objectives and prepare appropriate forecasts.
- Train all parts personnel in sales and inventory procedures
- Responsible for ordering parts from preferred vendors, tracking parts for arrival, distribution, and storing parts, and ensuring the prompt return of damaged or unused parts.
- Accomplish department objectives by supervising staff and organizing and monitoring work processes.
- Maintaining customer relationships and improving response and delivery times.
- Ensure all staff adhere to safety standards, company polices, and procedures.
- Ensuring communication with shop and customers about cost and availability, including quotes and invoicing.
- Motivating employees to reach sales goals and provide excellent customer service.
- Employ strong negotiations and communications skills to secure the most competitive price for parts that can yield a profitable ROI.
- Turn in completed expense reports for department.
- Prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.
- Ability to lift up to 75lbs on a frequent basis.
- Other duties as assigned.
- Represent Balar in a professional manner – Do as you say – Say as you do.
- Must have a valid driver's license & transportation.
Preferred Experience & Education:
- Required: a high school diploma, GED, or equivalent plus vocational training or job-related course work.
- Preferred: Bachelor’s degree.
- Preferred: Previous experience in Refuse Industry/Environment
- Preferred: Management & Customer Service, 2+ years
- Preferred: Automotive or other mechanical knowledge
- Required: Valid Driver’s License.
Skills:
- Preferred: Customer Success, Account management, or customer-facing role.
- Required: Proficiency in Microsoft Office suite and experience with CRM software.
- Friendly, positive, upbeat mental attitude and personality.
- Time-Management and Planning
- Ability to work under pressure
- Problem-solving skills & Conflict-resolution skills.
Benefits:
- A clean, safe working environment.
- Medical, Dental, Vision, Short Term Disability & Life Insurance.
- Company Paid Training: at least 40 hours per year.
- 401(k) - with company match.
- Salary + Commissions.
- Paid Vacation & Holiday Pay.
- Employee Assistance Programs
- Referral rewards program
Work Remotely
Please visit our website at https://balar.com to learn more about our company.
Balar Equipment is an Equal Opportunity Employer that offers solid career opportunities.
**All offers of employment at Balar Equipment are contingent upon clear results of a thorough background check**
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
People with a criminal record are encouraged to apply
Education:
Experience:
- Management: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Phoenix, AZ 85029: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person