About Us
Re-Source Partners is a leader in IT hardware asset management celebrating 23 years in business. Our clients trust us to manage their IT assets from hardware life cycle inventory management to on-site tech support. Located in the heart of Troy Michigan in a beautiful facility, we are a close-knit work family with about 45 employees and growing. Collaboration, consideration, and consistency drives our team daily.
Position Overview
As we continue to grow, we are looking for a Level One/1.5 to work on-site at our client's location in Dearborn. You'll be touble-shooting and fixing hardware issues such as printer connectivity and new laptop deployment, loading computers with the necessary software, imaging, VPN, server connectivity, docking stations, cabling with the appropriate cables, loading software, break fix issues, software updates, pass word resets, etc. You'll be working with a technical support team of 5 including a team leader who is there for support and ticket prioritization and distribution.
Daily Activities:
- Perform daily tasks outline by the Team Leader
- work on tickets, fixing hardware issues, software etc. as described above
- use of ServiceNow ticketing system
- complete tickets and problems in a timely manner and on-pace with client expectations
- maintain an organized and clean workstation
- there may be some warehouse duties, so being a flexible team player is important
- learn the imagining software and packaging procedures (training provided)
- perform audits on all equipment processed through the data sanitization area
- perform software updates, upgrades and OS installations
Background and Experience:
- High School diploma required
- experience with hardware deployment and roll out
- some Level One or 1.5 experience is a plus
- accuracy and attention to detail
- positive interpersonal skills
- must be able to communicate effectively for internal documentation and interfacing with peers, managers and client
- strong customer service skills
- reliable and excellent attendance a must
- process all tasks according to the manual
- follow directions set by management
- must be able to lift and/or move 70 lb boxes on a frequent basis
- willing to undergo background check in accordance with local law and regulations
The starting salary is $20-$22/hour based on experience. We offer a full spectrum benefit package including excellent healthcare options, 401K match, professional development, paid time off, short and long term disability, and life insurance. We look forward to welcoming you to our growing family at Re-Source Partners!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Schedule:
- Monday to Friday
- No weekends
Experience:
- computer hardware deployment: 1 year (Preferred)
- Help desk: 1 year (Preferred)
Ability to Commute:
- Dearborn, MI 48126 (Preferred)
Work Location: In person