Customer Service Associate
If you are driven by success, enthusiastic, positive attitude, and looking for an unlimited career opportunity with a secure company and an average employee tenure of eight years. In that case, we have a career position for you! At Parrish & Co., we are seeking a Customer Service Associate at our Round Rock Location.
Parrish & Company is a leading distributor of fine home products in Texas, providing cabinetry, appliances, fireplaces, windows, garage doors, and outdoor kitchens to builders, remodelers, and retail customers.
Candidate needs to have computer and phone experience and be able to work in a fast-paced environment. Oversee and coordinate service tech scheduling, service, warranty, & installation coordination/inspections. Also needs to be detailed oriented and come to work every day. We are looking for someone who is a team player with a positive attitude. Someone who can create tickets, schedule jobs, and communicate very well.
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Work within the policies and procedures of Parrish and Company and take on other duties as assigned.
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Schedule customer installation punches for Service Tech
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Schedule installations with sub-contractors
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Schedule service and warranty appointments
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Communicate internally & externally to ensure customer satisfaction
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Post installation inspections
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Be available for training when Parrish and Company or its vendors offer it.
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Verify all Po’s receipts to our plans and clarify any problems before the work orders are printed, or the work is scheduled.
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Must be proficient in current Microsoft Office platforms of Word, Excel, and Power Point and have good computer skills. Learn the Parrish inventory and sales computer system and navigate it efficiently and effectively.
Benefits:
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401(k)
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Dental insurance
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Health insurance
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Paid time off
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Vision insurance