Overview:
Centralized Patient Scheduler
Nova Medical Centers is looking for a Centralized Patient Scheduler who will be responsible for scheduling our patients for medical and physical therapy appointments throughout their assigned territory. A Centralized Patient Scheduler has excellent organizational skills, strong analytical skills, including troubleshooting and problem solving. We are looking for someone with outstanding customer service skills and attention to detail.
Responsibilities:
- Schedules patient appointments and enters required information in the electronic scheduling system in an accurate and timely manner.
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Communicates in an effective and professional manner with patient’s, center leadership and departmental leadership.
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Problem solves with Center Directors and department leadership when barriers to patient scheduling are present.
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Responds promptly to requests by patients, staff and insurance adjusters.
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Reschedules or cancel appointments promptly as needed.
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Consistently maintains professional demeanor during all calls, escalating issues to supervisor as needed.
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Familiarity with medical and physical therapy terminology
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Excellent written and oral communication skills
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Excellent organizational and time management skills
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Other duties as assigned
Qualifications:
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High School diploma or equivalent (Required)
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Bilingual - English and Spanish (Required)
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2 years experience in Healthcare field with customer service
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Must be able to work a weekly rotation schedule of 8 am - 5 pm and 11 am - 8 pm
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Must have strong computer skills and dexterity required for data entry and retrieval of patient information.
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Must have excellent telephone skills
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Must be proficient with Windows-style applications and keyboard.
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Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Benefits:
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Competitive Base Salary
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Paid Time Off
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Group Medical
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Dental
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Vision
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Life STD & LTD
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401K w/ Excellent Company Match
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Access to Earned Wages through Payactiv
Equal Opportunity Employer