JOB SUMMARY
The Identity and Access Management Analyst I is responsible for performing day-to-day user provisioning, security related duties and researching, analyzing, troubleshooting, and resolving low complexity problems for Active Directory/Windows, Exchange, Azure, M365, VMS, UNIX, Okta, and a variety of other applications including ERP systems. This role will require creating and disabling user accounts, creating mailboxes and distribution lists, setting file permissions, performing password resets, performing SOX compliant auditing, facilitating remediation of audit findings, and any related duties in support of user account and audit/security administration.
ESSENTIAL FUNCTIONS
Identity and Access Management - Maintains and administers user security.
- Perform day-to-day user provisioning and security related duties for Reliance Active Directory/Windows, Exchange, Azure, M365, VMS, UNIX, Okta, and a variety of other applications including ERP systems
- Perform user account administration i.e., creating/disabling network system accounts, resetting passwords, creating mailboxes and distribution list, setting file permissions etc.
- Ensure all access is in accordance with policies to ensure compliance with regulatory, security, and IT controls
- Ensure approvals are obtained and documented as required
- Provide 2nd tier support for security auditing tools and SSO applications such as Okta, Dayforce, CRM, and Box
- Must participate in after-hour on-call rotation
Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding, and responding to their needs.
- Provide service to internal and external customers to satisfy their needs and expectations
- Listen to concerns and resolve reported issues effectively and promptly
- Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
Commit to continuous improvement
SUPPLEMENTAL DUTIES & RESPONSIBILITIES
- Pursues training and development opportunities; strives to continuously build knowledge and skills
- Be willing to perform as back up for teammates when work absences occur.
- Assist personnel in other RTS departments to resolve technical and/or application issues
Other duties as requested
CORE COMPETENCIES
- Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
- Ask questions and summarize what was heard to prevent miscommunication
- Present information in a concise and focused manner
- Frame problems before trying to solve them
- Seek advice from those who have solved similar problems
- Follow up to ensure that the problem has been resolved
- Document and disseminate identification and resolution of problems to avoid future redundant work efforts
- Gather data and others' input when making decisions
- Consider lessons learned from experience, differing needs, and the impact of the decision on others
- Escalate decisions when appropriate
- Establish rapport with co-workers easily
- Work with others to achieve goals
- Set well-defined and realistic goals
- Accept responsibility for mistakes
- Comply with established policies and procedures
- Take ownership of successful outcome of work assignments/projects through collaborative efforts with team
- Seek out learning opportunities
- Identify training needs and take action to obtain knowledge
- Understands one or more areas within a company
- Knows and applies specific Reliance business knowledge pertinent to job responsibilities.
- Act in a proactive and achievement-oriented manner
- Treat co-workers in a fair and equitable manner
Behave in a tactful, compassionate, and sensitive manner
Required Skills
- Bachelor’s Degree or equivalent work experience in a related field required
- 1+ years of broad IT experience working within a large enterprise preferred
- 1+ years of experience performing user provisioning duties and security administration in Active Directory, Unix, and other Operating Systems and applications preferred
- Experience provisioning accounts in business applications and experience with “green screen” applications a plus
- Highly organized and detail-oriented with excellent interpersonal communication skills
- Must be self-motivated and able to work independently, with minimal supervision and as part of a team
- Excellent verbal and written skills
- Excellent customer service Skills
Strong time-management skills with ability to prioritize and work on multiple projects
ANNUAL PAY: $69,500 - 87,000