A top international development firm is currently seeking a Service Desk Specialist to support our client located in Washington, DC.
Responsibilities:
- Manage, track, escalate, and resolve incidents and service requests via ServiceNow to ensure prompt service and SLAs are met.
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Analyze, troubleshoot, and provide tier 1 support and solutions to software and application issues including O365 applications and other corporate approved applications.
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Detect and resolve network connectivity problems, escalating more complex issues when needed.
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Active Directory and Exchange Online administration including account management, distribution group management and public folder management.
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Administer and troubleshoot multi factor authentication for accounts.
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Manage and update devices in Microsoft Intune.
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Work with project offices to ensure project systems are compliant with Chemonics' IT Security Standards.
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Respond and action Microsoft Endpoint protection security alerts and escalate to Cyber Security Team when needed.
Qualifications:
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US Citizenship or Green Card/Permanent Resident required.
- Bachelor's degree required.
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Minimum 1-year hands-on experience with hardware and software troubleshooting.
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Experience managing devices in Microsoft Intune.
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Strong knowledge of Windows 10/11 and Microsoft Office applications.
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Understanding of Office 365 applications and using SharePoint online as a document management system.
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Experience working with a ticketing system (ServiceNow).