Customer Experience Coordinator – Healthcare Staffing
Exciting Opportunity Alert! Join NurseCore, a national leader in healthcare staffing, as our Customer Experience Coordinator. This role is pivotal in ensuring exceptional experiences for our clients, employees, and healthcare facilities. You'll play a key part in recruitment support, credentialing, scheduling, technical troubleshooting, data management, telephonic outreach, and post-placement follow-up. We're looking for individuals with strong organizational skills, exceptional communication abilities, and a passion for customer service. This position offers competitive compensation and benefits and the chance to grow and thrive in a rewarding career at the heart of healthcare!
Duties & Responsibilities:
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Recruitment Assistance: Collaborate closely with our Success Manager to engage effectively with candidates.
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Credentialing and Compliance: Verify credentials and maintain accurate records with meticulous attention to detail.
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Scheduling and Facility Coordination: Provide seamless support for scheduling tasks and address inquiries to ensure smooth operations.
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Technical Support: Swiftly resolve virtual interaction issues to maintain seamless communication.
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Data Management: Ensure precise data entry of client information, following our high standards.
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Telephonic Outreach: Support our sales team with calls and contribute to potential business development efforts.
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Post-Placement Follow-Up: Ensure client satisfaction and gather valuable feedback post-placement.
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Support AWESome company initiatives.
Qualifications:
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Organizational Skills: Ability to manage multiple tasks efficiently with a keen eye for detail.
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Communication: Excellent written and verbal skills, focusing on delivering outstanding customer service.
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Technical Proficiency: Comfortable using recruitment software, ATS, and adept at handling virtual communication tools.
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Collaboration: Enjoy working in a dynamic team environment and thrive in adapting to changing priorities.
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Sales Acumen: Identify opportunities to contribute to our growth and success.
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Professionalism: Maintain integrity, confidentiality, and a commitment to our core values.
Education/Experience:
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Education: A college degree is preferred.
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Experience: Prior experience in customer management or similar roles is advantageous.