***MUST HAVE COLLISION SHOP EXPERIENCE***
We are looking for a Customer Service Representative who is CHEERFUL, has a polished demeanor and is experienced in working with all the major insurance companies to join our team. We are seeking a HIGHLY MOTIVATED, results driven, individual, who will contribute to our high-volume collision shop’s reputation and exceptional service! Serving our customers in Carmel, Noblesville, Fishers, and Indianapolis market.
Summary: Customer Service Representative greets customers and receives all pertinent information from insurance and payments from customers. They will introduce the customer to the estimator. The CSR will also be responsible for billing Body Shop repair orders, general filing, and other office duties associated with shop efficiency. The CSR is sometimes the customer's main point of contact with the shop and must represent the shop in a friendly and professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES include:
- Knowledge of CCC One and ADP a plus!
- Greets customer side of car/front door by name
- Review damages with the customer and distinguish between related and unrelated damages
- Explain the repair process to the customer and check for understanding
- Completes “check in” inspection procedure by marking vehicle for related and unrelated damages and taking/uploading photos
- Communicates customer concerns and damages with the estimator, office, and shop manager
- Assists with daily CSR responsibilities: answering phones, assisting customer walk-ins, entering payments, etc.
- Scheduling repair appointments
Benefits Include:
-Paid Time Off
-Major Medical Insurance
-Life Insurance
-Vision Insurance
-Dental Insurance
-401k Plan
Apply Now!
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Collision Center: 1 year (Required)
Ability to Commute:
Ability to Relocate:
- Carmel, IN: Relocate before starting work (Required)
Work Location: In person