Customer Service Representative
Job Summary:
Join our team as a Customer Service Representative where you will play a crucial role in assisting customers with their inquiries and providing exceptional service. We are looking for a candidate with strong communication skills and a passion for customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Provide detailed information about our products and services to customers.
- Process orders, returns, and exchanges efficiently.
- Handle customer complaints with empathy and find suitable solutions.
- Accurately perform data entry tasks.
- Utilize proper phone etiquette to ensure positive customer interactions.
- Analyze customer needs to recommend the best products or services.
- Engage in outbound calling for sales and follow-up purposes.
- Utilize upselling techniques to increase revenue.
Requirements:
- Previous experience in customer service is preferred.
- Strong organizational skills with the ability to manage time effectively.
- Knowledge of retail math and sales techniques is advantageous.
- Fluency in Spanish is a plus.
- Ability to handle multilingual customer interactions is beneficial.
Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you are a customer-focused individual with excellent communication skills and a desire to excel in a dynamic customer service role, we encourage you to apply for the Customer Service Representative position.
Job Type: Full-time
Pay: $600.00 - $750.00 per week
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person