Who we are:
Our mission is to offer affordable, enterprise-class solutions to small-to-medium organizations in both the public safety and private safety markets. Our flagship product, Valcour Cloud Public Safety™ has been providing real-time SaaS performance to single and multi-jurisdictional agencies since 2012.
Our solutions philosophy is to create simple, effective real-world solutions using standards-based technologies. Innovation and collaboration are the center of our process. Every team member is empowered to contribute new ways to deliver continuous improvements in our technology and our operations to ensure customer success. We maintain close, collaborative relationships with our customers to keep abreast of emerging trends and concerns.
Who we are looking for:
We are looking for an experienced and high-performing Customer Success Sales Manager (Individual Contributor Role) to join our team and drive meaningful growth for our organization. This new team member will own running our sales-cycle; including lead generation, pipeline management, closing deals. Customer Success is a critical part of our growth strategy as the regional Public Safety market is highly self-referencing. We also reduce customer churn by helping current customers achieve their desired outcomes with both our current and new product up-sells. We want to help our customers navigate their changing market needs–without changing horses.
The Customer Success Sales Manager is an individual contributor role with a base salary, plus commission. This position has an uncapped commission structure based on total revenue produced in the assigned region (New England).
Responsibilities:
- Help us win new business opportunities in the New England territory. Our service portfolio includes: CAD/RMS, Off-line-capable Mobile CAD/RMS, Online Public Reporting Portal, Public Data Dashboard, Analytics, PSAP/Fire/EMS dispatching, Automatic Location (AVL/AOL), Chat, Use of Force Reporting, NIBRS Reporting, Clery Reporting, Violations management, Fire RMS integration, video auto-tagging integration, Crash Reporting, Barcode scanning.
- Develop and implement strategies for new business development and growth
- Lead account management efforts to ensure customer needs are met effectively
- Analyze customer data to improve customer experience and drive retention
- Stay up-to-date on Public Safety trends and technology
Requirements:
- 4+ years of proven sales experience and at least 1-2 years of Public Safety experience --or--a bachelor's degree in a business field with sales experience in the Public Safety sector
- You have developed and successfully executed sales and go-to-market strategies in a highly collaborative environment
- Be self-motivated and able to work effectively from a remote office and are comfortable conducting sales presentations and product demonstrations via Zoom or Google Meet
- You are willing to travel 10% (negotiable) for major accounts and trade events
- This position is subject to working with data that is governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore you must successfully pass a fingerprint background check prior to beginning work.
If your resume doesn't perfectly match our requirements, but you are convinced you can get it done--by all means let us see what you've got!
CrossWind Technologies, Inc. is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
- Work from home
Schedule:
Experience:
- Direct Sales: 2 years (Required)
- Public Safety: 2 years (Required)
Work Location: Remote