```Job Overview:
We are seeking a reliable and detail-oriented Night Auditor to join our team. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary responsibility will be to balance and reconcile daily financial transactions, as well as provide exceptional customer service to our guests. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Perform accurate and efficient night audit procedures, including balancing daily financial transactions and preparing reports
- Verify the accuracy of guest accounts by reconciling charges and payments
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Provide exceptional customer service by assisting guests with check-in/check-out processes
- Respond to guest needs and resolve any issues that may arise during their stay
- Maintain knowledge of hotel services, amenities, and local attractions to provide guests with accurate information
- Ensure the safety and security of guests by following established procedures
- Collaborate with other hotel staff to ensure a seamless guest experience
Experience:
- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with the ability to handle difficult situations with professionalism and empathy
- Excellent communication skills, both verbal and written
- Proficient in using hotel management software and computer systems
- Knowledge of front desk operations, including check-in/check-out processes and reservations management
- Familiarity with phone systems and proper phone etiquette
- Multilingual or bilingual skills are a plus
If you are looking for an exciting opportunity to contribute to the success of our hotel while providing exceptional service to our guests, we encourage you to apply. Join our team as a Night Auditor today!```
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Work setting:
Ability to Relocate:
- Augusta, KS 67010: Relocate before starting work (Required)
Work Location: In person