Job Summary:
The Assistant Manager of Tucker's Ice Cream is a full-time hourly position located in Alameda, California. This individual will have a key role in the overall success of Tucker's Ice Cream by supporting the owners in day-to-day operations, managing staff, and providing exceptional customer service. The ideal candidate will have previous experience in food service or restaurant management, a passion for ice cream, and excellent leadership skills.
The schedule for this position is Wednesday-Sunday and is responsible for closing the store on days they work, (1pm-9:30pm W, Th, Sun) (2pm-10:30pm F & Sat)
Compensation & Benefits:
This position offers a competitive hourly wage of $24 to $28 per hour, paid biweekly. Tucker's also offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401k with matching contributions after 1 year of employment.
Responsibilities:
- Assist the owners in overseeing all aspects of Tucker's Ice Cream operations, including managing staff, ordering supplies, and maintaining inventory levels
- Ensure exceptional customer service is provided to all guests by training and coaching staff on company policies and procedures
- Assist in creating and implementing marketing initiatives to drive sales and increase brand awareness
- Monitor daily sales and inventory levels
- Create and maintain employee schedules and ensure adequate staffing levels at all times
- Process employee timecards and tips for payroll
- Handle customer complaints and disputes in a professional and timely manner
- Collaborate with the owners to develop and implement employee training programs
- Ensure compliance with all health and safety regulations, including proper food handling and storage procedures
- Assist in the hiring, training, and development of new team members
- Other duties and projects as assigned
Requirements:
- 2-3 years of experience in food service or restaurant management
- Strong leadership and interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Excellent customer service and problem-solving skills
- Proficiency in Microsoft Office and POS systems
- Valid California Driver's License
- 21+ years of age
- Flexibility to work evenings, weekends, and holidays as needed
- Knowledge of health and safety regulations and procedures
- High school diploma or equivalent; college degree in hospitality or business management preferred
About Tucker's Ice Cream:
Tucker’s Ice Cream has been serving family and friends since 1941. We pride ourselves on being a destination for everyone to celebrate life experiences, big & small. Our store is in the heart of Downtown Alameda. We are now in our 83rd year, and we specialize in rich and full-flavored old-fashioned super-creamed ice cream. We are a family-owned business with a growing and supportive team.
EEOC Statement:
Tucker's Ice Cream is an equal opportunity employer and does not discriminate on the basis of: race, color, religion, sex, national origin, age, disability, or any other status protected by law. We are committed to providing a work environment free from discrimination and harassment and promoting diversity and inclusion in all aspects of our business operations. All qualified individuals are encouraged to apply for this position.
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
Work Location: In person