IT Help Desk Technician
Job description:
The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. Problem resolution may involve the use of diagnostic and help request tracking tools and require that the individual give in-person, hands-on help at the desktop level.
Responsibilities:
- Troubleshoot and resolve service desk tickets related to technical difficulties with hardware, software and the network.
- Assist with basic PC hardware builds and software installation.
- Proactively support production line PCs and printers
- Track and maintain IT assets
- Onboard new users for basic PC, MS365, email usage and policies
- Basic ERP system support related to user lock outs and access
- Barcode hand-scanners configuration and support
- Administer plant security camera system
- Ensure all security and operational controls are followed and enforced to ensure Chelsea data remains secure, available and private.
- Daily review key system logs to support SOP compliance
- Assist in compliance tasks related to information security and privacy policies.
- Assist in creation and maintenance of documentation for support solutions and processes.
- Facilitate knowledge transfer to users of system/software changes
- Participate in after-hours support as needed.
Experience/Skills:
- Minimum of 1+ years in end user support.
- Minimum of 1+ years in server and/or network support.
- Windows Server, Windows 10+, and Email/Office365
- Active Directory, Windows Update, Exchange, Remote Desktop Services.
- Adept at working with changing technology and multi-tasking
- VMware and Veaam preferred
- Well-developed problem-solving skills
- Strong written, organizational, and communication skills with the ability to work well and communicate with peers and clients
- Some travel & heavy lifting may be required.
- Associates degree in Information Technology or related field, preferred but not required. CompTIA A+ Certification is a plus.
Classification Information
- Level/Department: Technical Level I
- Reports to: MIS Manager
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Oakmont, PA 15139 (Required)
Work Location: In person