Our BDC Representatives earn hourly, PLUS commission, with many opportunities for advancement!!! The Business Development Center (BDC) Representative is the first person our customers get to speak to when contacting our dealership. BDC Representatives are responsible for handling incoming phone calls, internet requests as well as scheduling appointments. We are looking for candidates who have a professional voice and have great customer service skills. This is a great career opportunity for applicants with automotive experience, or any other customer service/telephone contact experience.
Responsibilities Include :
- Answering all incoming calls to the department and scheduling appointments
- Answering all customer internet and phone inquiries to facilitate appointments into the dealership in a timely manner
- Making follow-up calls to our current customers to generate business opportunities, while promoting superior customer service
- Basic phone & computer skills
- Must have a clear, articulate and pleasant speaking voice
- Customer service and/or telephone contact experience is a plus
- Must be dependable reporting to work every day on time.
- Dependable and compliant in following assigned work schedule which will include evenings and some Saturday's a month.
- Must be friendly and upbeat and like talking on the phone helping people find answers to their questions.
- Ability to address and answer customer requests via phone and e-mail skills
- Strong organizational skills and the ability to effectively multi-task'
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overtime
Experience:
- BDC: 1 year (Preferred)
- eLeads: 1 year (Preferred)
- Car Dealership: 1 year (Preferred)
Work Location: In person