Health Care Technician
Overview:
Cummings Electrical on behalf of DMI Health Technologies is seeking a Healthcare Technician to join our team. In this role, you'll provide technical support for healthcare products like Nurse Call, Emergency Call, Mobility, and Unite Middleware Systems. Your responsibilities include troubleshooting, resolving customer support issues, and maintaining technical knowledge.
Responsibilities:
- Provide level I technical troubleshooting via in-person, phone, email, and network tools.
- Investigate hardware and software problems and escalate within defined practices.
- Maintain technical knowledge in networking, operating systems, and nurse call products.
- Follow processes for documenting and tracking customer support issues.
- Identify opportunities to improve service delivery processes.
- Provide cross-training for junior technical support engineers.
- Perform customer service duties and be available for on-call coverage.
- Travel up to 15% of the time.
Qualifications:
- Associates degree or 3+ years of relevant experience.
- 2-5 years of Customer Support experience.
- Experience with server hardware, Windows Server, telecommunications, WLAN, and Desktop Operating systems.
- Proficiency in Microsoft Server/Desktop operating systems, TCP/IP Networking, Microsoft SQL Server, Wireless Networking, Microsoft Office, and basic telephone knowledge.
- Excellent customer management, interpersonal, troubleshooting, and problem-solving skills.
- Detail-oriented, responsive, customer-focused, and able to work independently and collaboratively.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- installing medical hardware: 1 year (Required)
- Nurse Call or equivalent: 1 year (Required)
- Run/pull running/pulling Cat5, Cat6, and Cat7 cable.: 1 year (Required)
Ability to Commute:
- Fort Worth, TX 76155 (Required)
Ability to Relocate:
- Fort Worth, TX 76155: Relocate before starting work (Required)
Work Location: In person