SUMMARY OF POSITION:
Assist patients to effectively utilize dental services and perform a variety of general clerical duties. Handle all billing activities of the department.
ESSENTIAL JOB FUNCTIONS:
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Greet clients and answer phones courteously for the clinic. Direct clients to appropriate services as needed.
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Explain NEMS’ system and clinic services to new clients.
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Direct and escort clients to assigned operatories.
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Handle schedules/appointments for patients and clinic providers.
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Keep track of DentiCal or insurance authorization and schedule appointment accordingly.
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Handle dental records: filing appropriate information in dental charts and in NextGen system, file X-rays, request charts from Medical Department as needed, prep charts and superbills for scheduled clients.
- Obtain Denti-Cal / Medi-Cal stickers from clients. Verify Denti-Cal eligibility.
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Handle cash register, check client’s balance and obtain payment from responsible party.
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Prepare and audit charge and receipt summary at the end of the day make corrections to data entry if needed.
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Handle daily clerical duties: typing, filing, office supplies, receiving and sorting mail, etc.
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Handle/process/file all type of billing in the department, including Medi-Cal / Denti-Cal, Medicare, and private insurance.
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Performs other job duties as required by manager/supervisor.
QUALIFICATIONS:
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Minimum high school degree and at least 2 years of similar work experience.
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Prior training and experience in dental insurance billing is preferred.
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Knowledge of dental terminology and ability to read radiographs to facilitate insurance billing is highly preferred.
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Ability to handle computer data entry (EPIC).
LANGUAGE:
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Must be able to fluently speak, read and write English.
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Fluent Chinese speaker (Cantonese and Mandarin) required
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Fluent in other languages are an asset.
STATUS:
This is an FLSA Non-exempt position.
This is not an OSHA high-risk position.