The Concierge Agent is responsible to provide meet-and-greet services to Plaza Premium Group clients, assisting them with every part of the airport process. Demonstrate excellent customer service, and make sure that every client needs are met in a manner that reflects positively on the company.
Responsibilities:
- Greet clients upon arrival to the airport:
- assist with the check-in process
- stay with the client assisting in their needs until they are safely onboard and on their way to the next destination
- Assist with baggage drop-off
- Greet arriving clients at the gate:
- assist with luggage collection
- assist clients with connecting flights as needed
- ensure they connect with their appropriate ground transportation
- Knowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities (lounges, restaurants, shops, restrooms, airline ticket counter, gate information, etc.)
- Communicates with the Air Canada Guest Experience Representative
- Develop and maintain professional rapport with regulating agencies and Air Canada partnering airlines within the airport
- Exhibit upmost confidentiality with clients and client information
- Maintain strict adherence to escorting protocol within the airport
Required Qualifications:
- High School Diploma or equivalent.
- Must possess current authorization to work in the US, and a valid driver's license.
- Excellent written and communication skills.
- Must wear company uniform as outlined and conform to all grooming standards.
- Must be flexible in work schedule to match the demand for services to include nights, weekends, and holidays.
- Must be able to stand and walk for long periods of time and lift to 70 lbs.
- Ability to work under pressure with a minimal supervision.
- High proficiency of computer and smartphone skills, including smartphone applications.
- Ability to read and interpret documents such as operating and procedural manuals.
- Must, after training, be able to efficiently use Airport Butler's automated reservation system, scheduling application, and communication technology
- (2) years’ experience in delivering luxury/VIP type services to high-end customers and/or airport/airline hospitality service experience.
Preferred Qualifications:
- Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills.
- Demonstrated ability to solve problems proactively and creatively.
- Demonstrated ability to collaborate with other employees to overcome abnormal situations
- High level of cultural awareness.
- Excellent internal and external customer service skills to handle all client's needs, concerns, and accommodations.
- Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service.
- Adapt to an ever-changing environment and be resilient
- Multi-lingual is a plus.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Extended hours
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person