Cottage Manager
FLSA Status: Full-Time Exempt
Minimum Age: 22
POSITION SUMMARY
The Cottage Manager directly oversees all aspects of their assigned cottage. Responsibilities include training, supervision and evaluation of cottage staff; performing case management duties for assigned residents; communicating with parents, placing agents and courts; working collaboratively with clinical staff to provide treatment and ensure appropriate program implementation; and ensuring compliance with YOC policies and procedures and standards set forth by external regulating agencies. Anyone performing in this role must have exceptional communication skills, excellent organizational skills, a clear understanding of the direct care staff role, and be able to balance numerous tasks at one time. Furthermore, the Cottage Manager must demonstrate professionalism at all times and be able to effectively lead a large and diverse team.
PRIMARY JOB EXPECTATIONS
1. Supervision, Team Building & Staff Development
- Provides leadership and accountability to team members through supervisions, evaluations, and any necessary discipline.
- Builds and maintains a positive team environment.
- Provides training and mentoring to direct care staff.
- Manages the staff work schedules and ensures appropriate coverage.
2. Program Implementation
- Engages in all aspects of the residents’ treatment, including assisting with treatment plans, behavior plans, safety plans, monthly progress reports, etc.
- Provides leadership and oversight to ensure proper implementation of the program and the daily schedule.
- Coordinates independent living services, educational services, activities and recreation, visitation, etc. for assigned residents.
- Reviews crisis situations with the team to ensure effective behavior management practices
- Completes all necessary documentation. Reviews documentation of direct care staff to ensure accuracy and appropriate completion
- Maintains knowledge of and ensures compliance with YOC policies and procedures and standards set forth by external governing agencies
3. Customer Service
- Maintains consistent and professional communication with parents, placing agents, schools, courts, etc. to ensure awareness of case progression.
- Manages any grievances or customer service issues that arise.
- Works as a team with other departments across campus and follows up on all necessary issues or concerns.
4. Ownership of Building Structure
- Maintains awareness of maintenance issues and overall appearance of the cottage and ensures follow up as needed.
- Ensures compliance with all required facility standards and regulations.
EDUCATION & EXPERIENCE NEEDED
Must have a Bachelor’s degree and one year of experience, or two years of college and two years’ experience or High School diploma and four years’ experience. Degree preferred.
FUNDAMENTAL QUALIFICATION
Must be able to demonstrate awareness of the cultural and socioeconomic differences of our clients as well as value a nurturing family as the ideal environment; a commitment to empowering others to solve their own problems and a conviction about the capacity of people to grow and change; the ability to establish a respectful relationship with persons served to help them gain skills and confidence by maintaining a helping role and appropriately intervening to meet service goals; the ability to set appropriate limits.
KNOWLEDGE & SKILLS NEEDED
- Excellent time management skills and the ability to support multiple work assignments simultaneously
- Ability to take initiative and formulate a course of action to accomplish goals
- Must be adaptable and flexible in dealing with a variety of people and situations
- Ability to communicate clearly with a wide range of people including a variety of internal and external constituents
- Able to identify problems and resolve them in a timely and appropriate manner
- Must be able to prioritize and plan work to maximize efficiency
- Strong interpersonal skills required to empower team and provide accountability
- Creativity in approaching situations
- Able to complete the Safe Crisis Management curriculum.
SUPERVISORY RESPONSIBILITIES
The Cottage Manager will supervise numerous individuals including direct care staff, skilbuilders, and Lead Staff (where applicable).
WORKING CONDITIONS
Typical work week is Monday-Friday 40 hours. It is expected that the Cottage Manager will attend evening and weekend events/activities as needed. Cottage Managers are also expected to travel to various counties to provide representation at court hearings, as needed. Position is on-call for their program. The Cottage Manager will have regular contact with the residents, YOC program/clinical staff members, members of office administration, and YOC executive staff members. Direct contact with placing agencies by phone and in person is a function of this position. Courtesy and professionalism are expected at all times.
COMPENSATION
This position is full-time, and compensation includes a competitive salary and benefits plan.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
Benefits
401k, Dental Insurance, Life Insurance, Medical Insurance, Vision
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