Dermatology Call Center Representatives serve as our initial welcome for patients. Representatives are responsible for ensuring every patient makes a smooth transition into their clinical, cosmetic or spa visit. Responsible for ensuring patient information and demographics are entered quickly and correctly. Provides accurate and professional phone support for incoming calls from patients, medical offices and vendors. Responsibilities also includes various office administrative tasks such as document scanning, spreadsheet entry, making reminder calls, answering busy multi-line phone system and managing clinic scheduling.
You'll be joining a successful and fast growing practice in Hoover on Valleydale Road near I-65. Comprehensive benefits include competitive compensation, medical, dental, vision, disability, life, 401k, vacation leave, sick leave and paid holiday. All employees have access to top of the line aesthetic treatments as well as discounted products.
Responsibilities and Duties
- Schedule appointments for patients for both our dermatology clinic and spa.
- Answer telephone promptly and in a polite and professional manner
- Obtain and enter accurate demographic information into EMR system (name, address, telephone number, insurance information, etc.).
- Schedule appointments correctly - review appointment date, time, location, and provider name with caller.
- Inform caller of items to bring to appointment (including insurance card and form of ID).
- Instruct caller of how to complete new patient paperwork
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
- Understanding of when to escalate calls to physicians, business manager and/or nurse supervisor.
- Make reminder calls as requested.
- Make calls to reschedule appointments when necessary.
- Provide assistance with mailings and other projects as call volume permits.
Qualifications and Skills
- Ability to handle confidential and sensitive information.
- Ability to communicate effectively on the telephone.
- Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.
- Ability to handle a high volume "call center" environment: work quickly and multi-task.
- Ability to exercise good judgment to handle calls appropriately.
- Ability to demonstrate quality customer service.
- Knowledge of modern office equipment and procedures. Previous EMR experience preferred but not required.
- Strong verbal and written communication skills
- Attentiveness to detail
- Backround and Drug screen required
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Birmingham, AL 35244: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Medical Call Center: 1 year (Preferred)
- Multi-line phone systems: 1 year (Preferred)
Work Location: In person