SUMMARY
The Customer Service Manager duties include but are not limited to providing genuine customer service, supervising and managing the front-end team, direct and coordinate effective training, enforce front end policies and procedures (including safe and cash accountability), labor control and working in a safe manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Delivers superior guest service and ensure absolute customer satisfaction
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Lead and motivate front end staff to ensure they are giving the best customer service possible
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Learns and uses the GUEST program
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Greet Customers. Be sincere
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Use a smile. Project a friendly manner
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Engage the customer in casual conversation
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Show respect toward customers purchases
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Thank them
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Maintains cleanliness on the front end including check lanes, service desk, carts and cart vestibule area
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Understands all aspects of the cashier position including produce identification
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Responsible for company assets including safe funds, bank deposits, and cash accountability
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Monitors front end transactions to ensure proper handling of product
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Is accountable for services handled at the service desk
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Answers incoming calls using proper phone etiquette
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Works closely with all departments, communicates customer feedback
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Develops and implements weekly schedule for the front end using weekly store projections
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Monitors front end coverage and makes adjustments for customer volume
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Enforces company audit policy
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Interviews and hires
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Trains and coaches frontend team as needed
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Recommends Associates for advancement or special recognition
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Controls and monitors cashier and bookkeeping over/shorts
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Is attentive to Bottom of the Cart
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Works towards achieving company items per minute standards
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Review labor and bookkeeping reports and take appropriate action
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Review refund logs for proper authorization and balancing
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Ensures compliance with Government Regulations regarding link card, WIC, weights and measures, Health Department regulations and purchase of tobacco, liquor and lottery products
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Control store expenses through proper ordering of front end supplies, merchandising, care and maintenance of front end equipment.
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Ensures compliance to Western Union Anti-Money Laundering act by monitoring and reporting suspicious activity
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Follows all store and department policies and procedures
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Follows safety policies and procedures; is a safety role model
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Other duties as assigned by supervisor
KEY ATTRIBUTES
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Customer service skills
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Genuine
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Leadership skills
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Honesty/Integrity
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Money handling skills
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High Energy Level
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Ability to multi-task
SUPERVISORY RESPONSIBILITIES
- Directly supervises a varied number of Associates in the Front End.
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Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
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Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED);
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One to three months related experience and/or training;
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Or equivalent combination of education and experience.
LANGUAGE SKILLS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
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Write routine reports, business correspondence and procedural manuals.
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Speak effectively before groups of customers or Associates of organization.
MATHEMATICAL SKILLS
- Basic math concepts (addition, subtraction, division, multiplication), percentages and sales per associate hour
CERTIFICATIONS, LICENSES, REGISTRATIONS
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There are no required certifications, licenses, or registrations.
RECOMMENDED EQUIPMENT
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Slip resistant shoes with closed toe and heel
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Ladder
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Stepladder
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Uniform per store policy
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
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Stand
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Walk
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Use hands to finger, handle, or feel
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Reach with hands and arms
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Stoop
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Kneel
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Crouch
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Communicate with associates and customers
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Lift and/or move up to 15 pounds
Frequently (Between 1/3 to 2/3 of the time)
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Overhead lifting
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Climb
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Balance
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Lift and/or move up to 25 pounds
Occasionally (Less than 1/3 of the time)
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Sit
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Crawl
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Smell
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Lift and/or move up to 50 pounds
Vision
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Close
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Distance
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Peripheral
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Depth perception
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Ability to adjust focus
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Ability to distinguish colors
WORK ENVIRONMENT
Occasionally
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Risk of electrical shock
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Outdoor weather conditions from exterior doors
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Chemicals while cleaning
Noise Level
**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location
Brand: County Market
Address: 500 E. Sangamon Ave. Petersburg, IL - 62675
Property Description: 239 County Market
Property Number: 239