Job Title: Desktop Analyst II
Job Duration: 5+ Months – Contract
Job Location: New York, NY 10001 (Onsite)
We are seeking a Full-Time IT Desktop Analyst who will be responsible for providing IT support onsite and over the phone for all company locations.
Job Function
Responsibilities include but are not limited to:
- Troubleshoot hardware and software issues courteously and expeditiously
- Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests.
- Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution
- Install basic PC software applications (MS Office, Citrix, etc)
• Stage and configure new and existing desktops/laptops/peripherals
- Act as first and second level support for computer upgrades and installations
- Assist in hardware and software asset management
- Assist in the hardware warranty repair process
- Participate in continuous development of problem-solving techniques, and the creation of more efficient support methods.
- Must be proficient in PC and MAC.
- Provide meeting support.
Job Type: Contract
Pay: $25.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 5x8
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Desktop Support/Service Desk/Mac Support/iOS Technician: 5 years (Preferred)
- MAC/IOS/Apple/iPhone/iPad: 5 years (Preferred)
- ServiceNow/Service Now: 4 years (Preferred)
- Citrix/Ticketing Systems: 5 years (Preferred)
Ability to Commute:
- New York, NY 10001 (Required)
Work Location: In person