Job Summary:
We are seeking a highly organized and customer-oriented Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will assist in overseeing the daily operations of the front desk and ensure exceptional guest service. This is a key role in ensuring a positive guest experience and maintaining efficient front office operations.
Responsibilities:
- Assist in managing all aspects of the front desk operations, including check-in/check-out procedures, guest inquiries, and requests.
- Provide excellent customer service by promptly addressing guest concerns and resolving any issues that may arise.
- Train and supervise front desk staff to ensure they are knowledgeable about hotel services, policies, and procedures.
- Monitor guest satisfaction levels and implement strategies to enhance guest experience.
- Collaborate with other departments to ensure seamless coordination and communication.
- Assist with night audit duties as needed.
- Maintain accurate records of room inventory, reservations, and financial transactions.
- Handle cash transactions and maintain a balanced cash drawer.
- Assist in managing room availability and rates to maximize occupancy.
Requirements:
- Previous experience in hotel management or front desk operations is preferred.
- Strong knowledge of phone systems, hotel management software, and front desk procedures.
- Excellent communication skills with a focus on providing exceptional customer service.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong problem-solving skills with the ability to think quickly on your feet.
- Bilingual skills (English/Spanish) are a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Join our team as an Assistant Front Office Manager and contribute to creating memorable experiences for our guests. Apply today!
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
Work setting:
Ability to Relocate:
- Nashville, TN 37214: Relocate before starting work (Required)
Work Location: In person