U-Med is a Colorado based Medical Supply company seeking a talented and hard working office administrator to join our team. If you are looking to use your skills and knowledge to improve our company's organization and performance, then U-Med is the place for you.
You will be a face of U-Med and communicate with clients, family members, doctors offices, referral sources, outside agencies, and colleagues to facilitate the consistent documentation of information on a daily basis.
Since 2011, U-Med has provided Urological, Wound Care and Ostomy supplies (Durable Medical Equipment) to patients within Colorado and all 50 states. We are passionate about providing the best customer care without worry to the patient by processing their order, insurance claim, and any issues from start to finish. With your expertise, we can ensure that every customer is satisfied, files are organized and insurance issues are getting processed in a timely manner.
PERFORMANCE OBJECTIVES
- Interacts with others with a pleasant and helpful attitude and demeanor.
- Organizes patient files in the office and on the Google drive. Labels all files and forms according to company protocol.
- Answers telephones, interacts with patients and processes new orders. Records patient outcomes and tracks new referral sources.
- Assists callers with information about their orders. Refer clients to customer service rep for order changes or special circumstances.
- Obtains and updates all necessary information to complete patient files according to his/her insurance or address when notified of a change.
- Complies with company policies and protocols. Assists with performance improvement data and spreadsheets to meet company accreditation standards.
- Scan and organize mail for review. Email medicare and insurance audit mail to the team. Prepare paper checks and deposit at the bank.
- Upload files according to protocol with proper folder placement in client files on the Google Drive.
- Requests medical records, physicians’ orders and letters of medical necessity to assist in the audit process or insurance denials.
- Thoroughly reviews medical records, rename the files accordingly and follows up with additional hospitals/clinics as needed.
- Submit documentation for audits by mail or by fax prior to deadline. Follow up on additional requests for Medical Record documentation.
- Record status of Medical Record Requests and Insurance Audits on the designated spreadsheets.
- Acquires working knowledge of DME products and services offered by U-Med.
CAPABILITIES/KEY COMPETENCIES
- Multitask in a fast-paced environment
- Exceptional interpersonal skills to quickly and effectively connect with patients and staff
- Driven to succeed and a commitment to achieve results
- Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity
- Ability to overcome obstacles with confidence
- Complete assigned task in a timely manner
- Strong oral and written communication skills
- Plan, organize, prioritize and streamline skills
- Must have exceptional attention to detail
- Team orientation and strong collaborator
- Present self in a professional and positive manner in attitude and appearance at all times
- Ability to quickly process and complete documentation on the Google Drive
- Understand, align with and communicate our mission, vision, and values
- Desire to define and take action to accomplish your professional goals
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person