We are seeking an Insurance Customer Service Representative (CSR) either licensed or someone who is willing to obtain their license(s), who will professionally represent our company and provide excellent agency support.
The Insurance Customer Service Representative will work to:
- Maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services;
- Contribute to agency success through promoting new business, cross-selling, excellent customer service.
- Establish and develop customer relationships and follow up with customer.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Requirements
- Property & Casualty/Life or Health Licensed with the State of California is preferred but not required. We will assist you in getting licensed if you are not.
- Clean background
- Strong communication skills (verbal/written and interpersonal skills)
- Professional and courteous manner
- Strong organizational and multi-tasking skills
- Customer Service experience
- Ability to work in a fast-paced customer focused environment
- Good computer skills (Microsoft Office, Windows, Internet)
As an Agent Team Member, you will receive...
- Hourly Wage
- Paid time off (vacation and personal/sick days)
- Benefits after successful waiting periods as they apply such as Health Insurance, 401k, etc.
Compensation: $38,000 - $72,800+'
'
Benefit Conditions:
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Communication method(s) used:
Work Location:
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a high school diploma/GED
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Work Remotely
Job Type: Full-time
Pay: $18.00 - $40.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Supplemental pay types:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
License/Certification:
- Insurance Producer License (Preferred)
Work Location: In person