Job Title:
Network Engineer
Compensation:
$20-29/hour
Reports to:
Business Manager
Department:
IT Services Department
Job Description:
Do you thrive on keeping the digital backbone of an organization running smoothly? Are you passionate about troubleshooting complex network issues and ensuring optimal performance? If so, then we want you on our team! We are seeking a highly skilled Network Engineer to join our IT services department and play a vital role in maintaining and optimizing our company and customer’s network infrastructure.
Basic Functions:
· Managing virtual desktops, pools, and connection servers for optimal performance.
· Azure Virtual Desktop (AVD) Administration: Configuring and maintaining Azure Virtual Desktop (AVD) environments in Microsoft Azure
· Managing host pools, session hosts, and other AVD components.
· Desktop Image Management: Creating and managing desktop images for VMware Horizon View and Azure Virtual Desktop.
· Maintaining the design and integrity of the internal systems, including customer-facing hosted and cloud environments.
· Providing technical assistance to team members with system and network requests.
· Providing IT Support regarding issues with internal systems and network infrastructure.
· Supporting services for Microsoft related technology: Windows Server, Office 365, AZURE, Intune, etc.
· Supporting at the network level of WAN and Lan connectivity, routers firewalls, and security.
· Administering hosted and cloud solutions for customers
· Supporting disaster recovery solutions
· Supporting remote access solutions: VPN, Terminal Services, and Azure.
· Overseeing remote monitoring and management system alerts and notifications.
· Updating agent scrips, responding to alerts, monitoring dashboard, and administering system review.
· Documenting maintenance for all computer systems and network infrastructure.
Knowledge, Skills, and/or Abilities Required:
· Must live within an hour of Ravitron, but remote work is allowed based on project needs.
· Basic knowledge in navigating CRM tools.
· Experience in Windows desktop, cloud management and monitoring, as well as scripting with PowerShell. *Required
· Azure Virtual Desktop Certification. *Required
· Solid understanding of Microsoft 365 security and compliance features, such as Azure Active Directory, Group Policy, Azure Virtual Machines, and Data Loss Prevention.
· Other professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, CSSA, or VMware.
· Knowledge in configuring firewalls using the Azure portal.
· Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
· Diagnosis skills of technical issues.
· Ability to multi-task and adapt to changes quickly.
· Technical awareness: ability to match resources to technical issues appropriately.
· Service awareness of all organization’s key IT services for which support is being provided.
· Understanding of support tools, techniques, and how technology is used to provide IT services.
· Typing skills to ensure quick and accurate entry of service request details.
· Self-motivated with the ability to work in a fast-moving environment.
Additional Duties and Responsibilities:
· Provide Level 2 Help Desk support
· Provide in-house IT Support
Educational/Vocational/Previous Experience Recommendations:
· Bachelor’s OR minimum 3 years of relevant experience.
· Relevant Network and Server Certifications
Benefits:
· Paid time off
· Medical Insurance
· Dental Insurance
· Vision Insurance
· 401k (Simple IRA)
· Bonuses
· Paid days off for Major holidays
Job Type: Full-time
Pay: $20.00 - $29.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Compensation package:
- Overtime pay
- Profit sharing
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- PowerShell: 3 years (Required)
- Azure: 3 years (Required)
- NVDA: 3 years (Preferred)
License/Certification:
- Azure Virtual Desktop Certification? (Required)
Ability to Commute:
- Benton Harbor, MI 49022 (Required)
Ability to Relocate:
- Benton Harbor, MI 49022: Relocate before starting work (Required)
Work Location: Hybrid remote in Benton Harbor, MI 49022