- Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.
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Enter membership and program registration data into HRIS operating system
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Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
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Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
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Participate and recruit participants for member challenges also known as member visit drivers.
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Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
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Ensures established processes for touring and following up with membership inquiries are followed.
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Assist with the attainment of membership department strategic plan goals.
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Provide feedback and offer solutions regarding gaps in service and/or member concerns.
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Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices.
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Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
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Effectively handle conflict and member complaints, with the support of the center Membership Director
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Performs all other duties as assigned.
The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V
The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.
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High school diploma and or GED required
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Excellent interpersonal and problem solving skills.
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Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
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Previous customer service, sales or related experience.
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Basic knowledge of computers.
Full Compensation Package (when applicable):
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403(b) Retirement Savings
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Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.
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20% Discount on tuition at Missouri Baptist University
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Free individual membership to YMCA nationwide
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Discounts on YMCA programs
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Discounts on YMCA Childcare