Our company has been a prominent provider specializing in oral and maxillofacial surgery throughout the state of West Virginia and the Ohio/Kanawha River valley regions for nearly 25 years. Our mission is to provide an excellent and optimal patient experience in our state-of-the-art facilities. Our skilled surgeons utilize advanced oral and facial surgical techniques to deliver exceptional care. As an employer, we are focused on always striving to create a best-in-class experience for the entirety of our employees’ career from application to retirement. We seek team-oriented leaders with a desire to grow and be a part of an exciting time for our organization.
Not only do we offer competitive wages, but we also offer a significant benefits package which includes zero premium deduction medical/dental/vision insurance options, employer F.S.A./H.S.A. contributions, 401k with match, PTO, paid holidays, employer-covered basic life insurance, voluntary benefits, wellness program, employee assistance program, and a weekday/day-time only schedule with short Fridays to boot!
Position: Patient Relations Specialist
Position Summary: To provide patient-facing customer service in a fast-paced and professional environment.
Duties and Responsibilities:
· Provides customer service support to patients
· Scheduling appointments
· Conducts patient check in/ check out
· Scans/ files
· Collects patient payments
· Maintains clean and professional working environment, including the waiting room
· Answers patient phone calls
· Confirms appointments
· Assists with charting
· Confirms patient insurance
· Maintains strict confidentiality
· Ensures exceptional customer experience
· Any duties required to maintain patient flow and any other extra duties as assigned
Required Skills and Abilities:
· Excellent verbal and written communication skills
· Excellent interpersonal skills
· Excellent organizational skills
· Must possess adequate computer skills
· Must be detail-oriented
· Must maintain professionalism at all times
· Must maintain training/ continuing education requirements
· Ability to function in fast paced and/ or stressful work environment
· Must adhere to company policies and procedures and safety guidelines
· Must have reliable transportation
Education and Experience:
· High School Diploma or equivalent required
· Customer service experience
Physical Requirements:
· Frequent sitting and squatting
· Frequent bending and twisting
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Employee assistance program
- Employee discount
- Financial planning services
- Flexible spending account
- Free parking
- Gym membership
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid orientation
- Paid time off
- Paid training
- Pet insurance
- Referral program
- Retirement plan
- Uniform allowance
- Vision insurance
- Wellness program
Healthcare setting:
- Clinic
- Dental office
- Medical office
- Outpatient
- Private practice
Medical specialties:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
- Front desk: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Charleston, WV 25314 (Required)
Ability to Relocate:
- Charleston, WV 25314: Relocate before starting work (Required)
Work Location: In person