Must Have IHG and Opera Experience
- Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
- Ensures teamwork and enhances cooperation between all departments.
- Work productively with General Manager, Director of Sales, and all Front Office staff to ensure proper room inventory controls.
- Read and respond to SALT comments and Trip Advisor postings.
- Works with maintenance to ensure proper key controls.
- Maintain Front Desk, & F&B team members to the highest standards.
- Provide comprehensive Brand and Property training to Front Office staff.
- Acts as Manager on Duty as designated by the General Manager.
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- Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs
- Make reservations or appointments for guests who want to avail themselves of local entertainment or services
- Answer guest calls and record details of each conversation for future follow-up
- Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
- Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them
- Report any accidents or injuries to senior management staff immediately
Job Type: Full-time
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person