Class Valuation, a leading tech-enabled and industry leading appraisal management company (AMC) since 2009, is seeking an Level 2 IT Support Specialist role.
Do you want to be a part of the future of appraising and help to support our growing IT team? If so – Let’s get to work!
Join a team dedicated to modernizing the industry by bringing together the best people, processes, and technology to strengthen appraiser independence. Help us build the future of our profession!
Position Overview:
Class Valuation in Troy, MI is seeking an experienced Level 2 IT Support Specialist. The ideal candidate will be responsible for escalated, more complex help desk tickets, helping set an example and guide our help desk admins to success. They will also lead help desk projects and assist in projects for our IT infrastructure and security compliance. The role demands a commitment to resolving complex technical issues, ensuring seamless operations, and supporting our company's technological advancement. You’ll assist in systems administration, provide support and maintenance for all users and devices, and be able to not only identify gaps in processes or procedures, but be able to resolve these effectively as well.
Key Responsibilities:
Execute and oversee the installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices.
Take on all escalated tickets and assist less tenured technicians in resolutions.
Lead or participate in IT projects to deploy new technologies and solutions.
Setting the best foot forward, leading by example to help lead and train help desk administrators.
Configuration and maintenance of infrastructure software and hardware.
Work with third party vendors to resolve issues and implement improvements.
Administer Microsoft resources, including Intune Autopilot and Intune MDM.
Be the liaison for communication for outages, triaging necessary individuals for a speedy resolution.
Provide training and guidance to end-users on IT best practices.
Strong understanding of Windows, MacOS, Android, and iOS operating systems.
Strong customer service skills, being able to provide white glove service.
Creating knowledge base articles for technicians and end users to support self-service model.
The ability to identify gaps and resolve them on your own with little intervention.
Assisting in the management of our VOIP phone system, Zoom.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a closely related field, or equivalent experience required.
3-5 years of help desk or systems administration experience.
Strong knowledge of ticketing systems, such as ServiceDesk Plus, and the ability to manage and configure the platform.
Microsoft 365 and Azure administration experience.
Knowledge of systems and networking software, hardware, and networking configurations and protocols.
Knowledge of VOIP phone systems, such as Zoom One.
Cloud hosting experience, preferably with Microsoft Azure.
Experience with scripting and automation tools.
Ability to work independently and in a team-oriented environment.
Excellent communication skills with strong problem-solving and analytical skills.
Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I
A friendly, positive demeanor with excellent customer service skills.
Prior experience leading a team is a plus.
Knowledge of current technological trends and developments to assist in the ability to analyze and resolve computer problems
Ability to work a hybrid schedule, with on-site (Troy, MI) and remote working days.
Willingness and ability to travel as needed for projects and business requirements.
Ability to lift 50lbs
A FEW THINGS WE OFFER:
- Competitive salary
- Valuable benefits including health, dental, vision, life, disability, and pet insurance coverage options!
- 401K with employer matching options
- Generous vacation accrual
- Health Care Savings Account (HSA) & Flexible Spending Account (FSA) options
- 7 paid holidays, 2 floating holidays
- Inclusive, family-oriented culture
Our Core Values:
Roll Up Your Sleeves
- No Job Is Beneath Anyone
- Do What Is Necessary
- Winners Work
Passion To Win
- Never Settle
- Every Detail Matters
- Embrace The Suck
Care And Respect For Family
- Support, Serve And Trust
- Golden Rule
- Work Family/Home Family Balance
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Class Valuation will be based on merit, qualifications, and abilities. Class Valuation does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, familial or marital status, pregnancy, childbirth, or a related medical condition, ancestry, citizenship status, disability or handicap, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, team member activities and general treatment during employment.