Front of House Manager
Overview:
Join our team as a Front of House Manager and play a pivotal role in ensuring exceptional guest experiences in our vibrant hospitality setting. We are looking for a skilled individual with a background in hospitality management, restaurant operations, and leadership to oversee the front-of-house operations seamlessly.
Responsibilities:
- Lead and supervise front-of-house staff, including servers, hosts, and bartenders, to deliver outstanding customer service.
- Manage reservations, seating arrangements, and guest inquiries to maintain smooth restaurant flow.
- Coordinate with kitchen staff to ensure timely food delivery and quality control standards are met.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Train and onboard new team members on service standards, menu knowledge, and company policies.
- Monitor inventory levels of front-of-house supplies and place orders as necessary.
- Uphold cleanliness and organization standards in the dining area and bar.
- Collaborate with the kitchen team for efficient kitchen-to-table service.
- Ensure compliance with health and safety regulations at all times.
Qualifications:
- Previous experience in the hospitality industry, preferably in a front-of-house management role.
- Strong knowledge of restaurant operations, customer service principles, and food preparation processes.
- Excellent leadership skills with the ability to motivate and guide a diverse team effectively.
- Proficiency in managing reservations systems and handling customer feedback professionally.
- Exceptional communication skills for interacting with staff, customers, and vendors.
- Ability to thrive in a fast-paced environment while maintaining a positive attitude.
- Certification or degree in Hospitality Management or related field is a plus.
Step into the role of Front of House Manager with us and be part of a dynamic team where your passion for hospitality will drive our success. Please note that this job description outlines primary responsibilities and qualifications; additional tasks may be assigned as needed.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Experience level:
Restaurant type:
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Weekly day range:
- Every weekend
- Monday to Friday
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Gastonia, NC 28054 (Required)
Ability to Relocate:
- Gastonia, NC 28054: Relocate before starting work (Required)
Work Location: In person