GENERAL MANAGER Fast-Food/QSR
$42,000 -$60,000
The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets critical standards of Quality, Service, and Cleanliness and Customer Satisfaction. Our standards are high, so this is a big job! The General Manager works with his/her leader to set the restaurant’s goals and creates a plan to achieve the goals.
To meet restaurant goals, the General Manager doesn’t work alone. He or she leads a team of managers that each have specific responsibilities in the restaurant in addition to leading shifts. The General Manager is responsible for helping every manager on the team to set their own goals, following up on their progress, and providing coaching and direction to improve in executing their responsibilities. By improving every manager on the team, the restaurant improves!
Key General Manager responsibilities include continuously sourcing, hiring, and developing salary and hourly managers to make sure that the restaurant has enough quality managers now and is prepared for future growth
Qualifications:
- 2 or more years of McDonald's General Manager experience or of McDonald's Department Manager experience.
- Hamburger University Certified or ready to attend.
- 2 Year College Degree preferred. HS Diploma or GED required.
- Strong leadership qualities
- Ability to thrive in a fast-paced environment
- Excellent communication skills
- Strong attention to detail
- Bilingual (English/Spanish) a plus
Benefits:
- Quarterly Bonus Plan
- Medical, Dental, Vision & Life Insurance
- Paid Vacation and Paid Time Off
- Flexible Schedules
- Free Meals
- Company sponsored Incentives and Events
Responsibilities:
BUILDS TEAMWORK
- Makes sure all managers are clear about rules and policies that may be the source of conflict situations (e.g., tardiness, no shows, training opportunities)
- Sets expectations/rules regarding conflict in the restaurant and role models healthy response to conflict
- Acts as the ultimate restaurant "cheerleader" by encouraging the team to work together to meet its goals
- Recognizes the unique contributions of each team and person on the restaurant team
COMMUNICATES EFFECTIVELY & HONESTLY
- Keeps the restaurant team informed of important events or information
- Establishes consistent ways of communicating to the restaurant team (e.g., meetings, huddles, memos)
DEVELOPS CREW & MANAGERS
- Shows that training and development is a priority by planning for it and removing obstacles that keep it from happening
- Makes fair and consistent decisions about development opportunities and promotions
- Consistently delegates to others and follows-up on their performance, even when doing a task by oneself would seem easier
- Consistently uses company hiring tools and processes to make the best hiring and promotion decisions for the restaurant
- Recognizes and rewards managers who effectively develop others
ORGANIZES THE WORK
- Sets and communicates priorities to keep own and others' work focused
- Removes barriers in order to move important work forward and/or get efforts back on track
- Identifies and requests restaurant resources (e.g., financial, labor) needed to accomplish work or restaurant goals
PLANS BEYOND THE SHIFT
- Reviews and uses information from a variety of sources to identify opportunities for improving the restaurant
- Communicates about the restaurant's business plan and actions for achieving the plan
- Takes time to step back off the floor and watch how the restaurant is operating
- Creates basic action plans for improving the restaurant’s performance
PUTS THE CUSTOMER FIRST
- Establishes the restaurant's vision for customer service and communicates the vision to the restaurant team
- Asks customers for their feedback or ideas about the restaurant and uses it to initiate changes
- Generates and shares new ways for the restaurant to improve the experience of the customer
SUPPORTS CHANGE
- Makes sure the restaurant has the right resources and tools to make needed changes
- Builds commitment to changes with other managers in the restaurants by being clear about the reasons for change and the value it will bring
- Talks about changes and new ways of working in a positive, optimistic way
- Identifies and communicates ways to improve processes or ways of working in the restaurant
EOE – Equal Opportunity Employer
Job Type: Full-time
Pay: $42,000.00 - $66,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
Restaurant type:
- Quick service & fast food restaurant
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Restaurant management: 3 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
Ability to Relocate:
- Austin, TX: Relocate before starting work (Required)
Work Location: In person