*Position:* Adminis
ative Assistant/ Customer Ser
ce
We are seeking a dedicated and detail-oriented Administrative Assistant/Customer Service Representative to join our employee-owned roofing company. In this role, you will be the first point of contact for our clients and play a crucial part in our day-to-day operations. Your primary responsibilities will include performing general administrative duties, managing customer interactions, and supporting our team to ensure smooth scheduling and communication processes.
*
Responsibilities:*
* Answer phone calls, manage emails, and maintain organized filing systems.
* Serve as the first point of contact for clients, providing exceptional customer service.
* Follow up with leads via phone, email, and text message to ensure prompt and professional communication.
* Address customer inquiries and resolve issues efficiently.
* Assist with scheduling appointments and onboarding new customers.
* Prepare and edit documents, reports, and correspondence.
* Maintain office supplies and coordinate equipment maintenance.
*Qualifications:*
* High school diploma or equivalent required.
* Previous experience in an administrative or customer service role.
* Strong organizational and time management abilities.
* Excellent verbal and written communication skills.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
* Familiarity with CRM systems and scheduling software is a plus.
* A proactive and positive attitude with a commitment to teamwork.
* Exceptional interpersonal skills with a customer-centric approach.
* Ability to multitask and prioritize tasks in a fast-paced environment.
* Bilingual in Spanish a plus.
*Why Join Us?*
If you are a motivated individual with a passion for providing excellent administrative support and customer service, we invite you to apply for this exciting opportunity. Join us in delivering top-notch service to our clients and contributing to the success of our roofing company.
*Benefits:*
* Medical
* 401K
* Profit sharing
* Schedule is 8am-4:30pm M-F
Jobe Roofing is now employee owned! We have been serving Southern California since 1998 with superior roofing and maintenance services. Every new roof project is supervised from start to finish and our highly skilled professional roofers work diligently to provide our clients with beautiful, trouble-free roofs. We only use premium, top-quality materials and offer a variety of warranties, ranging up to 50 years, to give you piece of mind.
Pay: $25 - $30 / hour
Benefits:
* Health insurance
* 401(k)
* Profit sharing
Job Type: fulltime
Schedule:
* Monday to Friday
* Day shift
Education: High school degree
Work location: On-site
Job Type: Full-time
Pay: $25.00 - $30.00 per hour