USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.
We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.
USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.
POSITION OVERVIEW:
This position is responsible for day-to-day invoicing and collections activities for a portfolio of customers that purchase job-specific in Interiors products from USG Ceiling Plus. This position will work closely with the sales, operations, accounting, and third-party collection counsel teams to improve timeliness of cash collections and minimize the company’s bad debt. This position will also provide guidance on escalated collections issues. This position will work closely with our customers to execute best in class collections activities in a manner that treats all customers with respect and builds trust through the collection process.
RESPONSIBITIES:
The Senior Collections Analyst will be responsible for performing the following activities for USG Ceilings Plus portfolio of customers:
- Execute collection activities for all Ceilings Plus customers including implementation of collection risk protection measures (i.e., lien notices, bond claims, etc.) based on terms of sale for high risk and business-critical customers/jobs.
- Monitor customer collection activity and make recommendations on changes to customer/job risk rating as appropriate.
- Perform month end AR analyses including Bad Debt Reserve analysis, Credit Memo Reserve analysis and aging analysis.
- Communicate with Collections Manager regarding collection trends, performance metrics and status reports on higher risk customers/jobs.
- Maintain accurate and updated contact information for customers and maintain accurate details for all active jobs.
- Generate customer invoices and credits per approval.
- Escalate collections to Collections Manager as required.
- Process customer waivers timely and accurately.
- Build effective relationships with customers, Ceilings Plus sales and project management team, and GC’s
- Responsible for working with management, business leadership, sales, operations, and third-party collections counsel to best serve our customers.
- Consistently utilizes performance metrics to support and communicate collections results.
- Transitions standard and repetitive work to offshore team members.
- Participates in development and implementation of medium complexity continuous improvement projects.
- Speak and write in clear and concise manner. Tailors message for target audience.
- Demonstrates understanding of upstream (i.e., Credit, Project Operations and downstream (i.e., Cash Application and Dispute Resolution) processes and their relationship with the collection process and the impact to our corporate objectives.
- Effectively anticipates the impact of changes to the collection process as a result of process changes up and down stream.
- Recognizes issues trends and performs root cause analysis to identify long term solutions.
Education:
- Bachelor’s degree required in business or relation field.
Years of Experience:
- 6+ years in credit/collections, at least 2 in the construction industry working with lien and bond rights.
Required Skills:
- Strong problem solving, interpersonal, and financial analysis skills.
- Demonstrated experience in working in a collaborative team environment.
- Demonstrated experience working in the construction industry with knowledge of lien and bond rights across the US.
- Proficient with Microsoft Office suite of applications
- Excellent communication skills, both verbal and written
Preferred Skills:
- Made 2 Manage knowledge.
- Possesses current Notary Public designation.
Rate of pay may be adjusted based on the qualifications and experience of the candidate.
USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.
Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.
Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.
EOE including disability/veteran