Card Market is a plastic card printer seeking Customer Service Representative. The Customer Service Representative is responsible for taking orders from customers via phone and e-mail. Responsibilities include, but are not limited to, customer service, sales, marketing, and administrative.
CustomerService Duties:
· Directly responsible for taking new job orders from customers. Will be responsible for answering product and service questions; suggesting information about other products and services.
· Must be able to quote jobs based on predetermined pricing models.
· Must be able to communicate clearly, both written and in speech.
· Must be able to process a high volume of orders with a high level of accuracy.
· Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues.
· Offers alternative solutions where appropriate with the objective of meeting a high level of customer service.
· Handles business transactions in connection with activation of new customer accounts on a computer terminal.
· Communicates with customers using e-mails and demonstrates the associated proficiency in typing and grammar.
· Completes supporting paperwork and data entry as required
· Performs other duties as assigned by management.
Customer Service Job Skills
· Strong communication and computer skills
· Detail oriented and works with a high degree of accuracy
· Ability to multitask
· Handles confidential financial and personal information appropriately
· Ability to tactfully handle stressful and difficult situations
· Possess strong problem solving skills
Customer Service Job Experience
· Minimum 3 year prior experience preferred
Experience in the printing industry a plus
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person