Position Overview
Our Research Associates are dedicated professionals with exceptional computer skills to research and understand
websites and reference materials regarding the healthcare system. They work as part of a team and demonstrate
customer service excellence.
Essential Job Functions
Make outbound phone calls to medical providers, facilities and insurance companies in order to locate in-network
providers
Navigate insurance websites to locate medical providers (primary care physicians and dentists)
Research benefit plans for complex benefit offerings
Identify resources and options to assist members
Concisely and accurately enter documentation into system
Compile research results into a user friendly format for members to review and respond
Requirements
Strong comfort level in meeting call metrics
Excellent computer skills –must understand web navigation and Microsoft applications (word, excel, etc)
Excellent verbal and written communication skills required for speaking to physicians’ offices, hospitals. insurance
companies and healthcare facilities
Attention to detail required for tracking cases
Must be organized and have ability to multi-task
Team player – willing to learn, assist and help other team members as required
Must have excellent customer service skills
Previous healthcare experience a plus
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person