1.
Education/Training : High School Graduate or GED. Associate Degree preferred.
2.
Licensure/Certification : Patient Access and/or Revenue Cycle relevant certification from a nationally recognized healthcare credentialing organization preferred.
3.
Experience:
a. Three or more years of customer engagement experience in a healthcare revenue cycle environment required.
b. Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion.
c. Proficiency is required in the application of knowledge in the areas listed below:
- Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation
- Impact of completeness and accuracy that the registration/admission process has on successful claims processing and receipt of payment
- Impact of completeness and accuracy that the registration process has on the delivery of patient care
4.
Interpersonal Skills: Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Critical thinking skills and ability to use personal judgment to creatively address patient issues and concerns. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence.