Director of Front Office Operations
As the Director of Front Office Operations, you will lead a small staff and be expected to create an environment of strong team spirit, timely and effective communication and a sense of urgency for guest requests and or issues. You will actively contribute to the success of the Front Office team by collaborating with other department to ensure we are exceeding guest expectations at every opportunity.
Responsibilities: Not limited to,
v Clear and concise communication with all upper management
v Must be able to work in a busy and sometimes hectic environment with competence, grace and professionalism
v Develop and implement operational policies and procedures to ensure efficiency and quality service delivery
v Oversee all aspects of guest relations, front desk operations, and night audit procedures
v Monitor and respond to guest reviews while communicating with other departments to ensure guest satisfaction.
v Manage and mentor staff to provide exceptional guest services
v Enhance team member morale, supporting, and embracing a team atmosphere, and leading by example
v Monitor and maintain hotel standards to meet guest expectations
v Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
v Coordinate with various departments to optimize operations and enhance the overall guest experience
v Scheduling, Payroll, inventory and ordering.
v Ensure compliance with health, safety, and licensing regulations
Qualifications:
v Proven experience in hotel management or a similar role within the hospitality industry, minimum of 3+ years.
v Strong leadership skills with the ability to motivate and manage a diverse team
v Excellent communication and interpersonal abilities
v Proficiency in using phone systems, Microsoft office and hotel management software
v Well organized
v Proficient in conflict resolution
v The ability to demonstrate exceptional Customer Service Skills
v Able to work long hours as sometimes required
v Maintain a warm and friendly demeanor at all times
v Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
v Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
v Must be able to multitask and prioritize departmental functions to meet deadlines
v Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
This is an exciting opportunity for a dedicated professional to lead our Front Office team in providing exceptional service to our guests. If you have a passion for hospitality and possess the required qualifications, we invite you to apply for this rewarding position.
Job Type: Full-time
Pay: $75,000.00 - $83,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
Work setting:
Experience:
- Hotel management: 3 years (Required)
Ability to Relocate:
- New York, NY 10013: Relocate before starting work (Required)
Work Location: In person