Who We Are
Therapy Flow is a leading tool, education and service company serving mental health private practices. We exist to simplify the private practice ownership process for mental health providers.
Our Core Values:
- Integrity First
- Deliver WOW Through Service
- Create Community
- Excellence through Education
- Lead with Passion
- Invest in Simplicity
If our culture does not deeply resonate with you, please do not apply.
Job Description
The Therapy Flow team is looking for a customer-centric, energetic, and highly-motivated GoHighLevel CRM Onboarding and Technical Specialist. This role is focused on quickly and effectively setting up new Therapy Flow customers to drive value and early adoption of our software. You will define, develop, and execute effective customer onboarding and engagement strategies, helping our customers realize their goals with our platform. You will be available and engage in lower level technical support questions & tickets as well.
Responsibilities
- Assist customers with the installation and setup of GoHighLevel CRM products and services according to Therapy Flow’s setup method as well as
- Perform basic to intermediate level troubleshooting for all GoHighLevel products and services as needed.
- Maintain and expand technical product knowledge to remain proficient.
- Ensure new clients meet usage requirements during onboarding to quickly realize value and adoption of the software.
- Schedule appointments with clients to maintain a timely and consistent onboarding cycle.
- Maintain accurate customer data and reports (contacts, account health, significant events, substantive notes, etc.) in relevant systems.
- Work with leadership to drive cross-functional initiatives that improve overall customer experience and lead to greater satisfaction and loyalty among customers.
What You'll Need to Succeed
- 2-3 years of experience in implementation, customer support, or tech support.
- 2 years of experience with GoHighLevel or equivalent CRM program.
- Ability to work in a fast-paced, busy environment.
- Ability to multi-task and manage multiple tasks at one time.
- Excellent communication skills, both written and verbal.
- Intermediate computer skills (working with browsers, spreadsheets, and text documents).
- Ability to solve customer issues and provide excellent customer service.
- Ability to manage a pipeline of tasks and complete them in a timely manner.
- Highly resourceful and loves learning new things.
- Strong interpersonal skills and ability to build community among clients.
- Experience with CRM systems, especially GoHighLevel, preferred.
- Passion for helping clients succeed and simplify.
- High Self Accountability
What We Offer
- Competitive Benefit and Compensation Offerings
- Ongoing Training and Development Opportunities
- Flexible, Unlimited and “Responsible” Time Off Policy
- Remote Work Environment
How To Apply
If you are interested in this position, please submit your application and a Loom (https://www.loom.com/) video with a 90 second introduction to careers@mytherapyflow.comWe look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: From $30,000.00 per year
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- Day shift
- Monday to Friday
- No nights
- No weekends
Experience:
- CRM software: 3 years (Required)
Work Location: Remote