We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager at the Flat Creek Lodge in Hayward, WI. As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. This is a key leadership role within our hotel, and we are looking for someone with strong hospitality management skills and a passion for delivering outstanding service. This salaried position offers the opportunity to advance within a regional upper Midwest hotel management group.
As part of our team, you will have the opportunity to work in a dynamic environment where your contributions are valued. If you have a passion for hospitality and enjoy providing exceptional service, we would love to hear from you.
Responsibilities:
· Manage all aspects of the front desk operations, including check-in/check-out, reservations, guest services, and concierge services
· Train and supervise front desk staff to ensure they provide excellent customer service
· Handle guest complaints and resolve issues in a timely and professional manner
· Coordinate with other departments to ensure smooth operations and guest satisfaction
· Monitor housekeeping to ensure that rooms are cleaned and ready for guest arrival
· Monitor and maintain hotel occupancy levels and room availability
· Oversee night audit procedures to ensure accuracy of financial transactions
· Maintain knowledge of hotel policies, procedures, and local attractions to provide accurate information to guests
· Utilize phone systems and other communication tools effectively to handle inquiries and reservations
· Foster positive relationships with guests to enhance their experience and encourage repeat business
Experience:
· Previous experience in hospitality management or hotel management is required
· Familiarity with night audit procedures is preferred
· Excellent phone etiquette and customer service skills
· Strong organizational and multitasking abilities
· Ability to work well under pressure in a fast-paced environment
· Proficiency in using hotel management software and other relevant technology
Compensation:
· Full-time
· Salaried, competitive compensation based on experience
· Health Insurance
· Dental Insurance
· Vision Insurance
· Employee Discounts
· Paid Time Off
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Hayward, WI 54843 (Required)
Ability to Relocate:
- Hayward, WI 54843: Relocate before starting work (Required)
Work Location: In person