Washington, DC (901 E)
Officer, Organizational Continuity Management-Business Continuity (Hybrid)
Department Overview
The Workplace Services (WPS) Department manages Pew's integrated facilities management portfolio, a state-of-the-art Conference Center, events and the organizations enterprise-wide organizational continuity management program. The department consists of the following core functions:
Conference Center and Events Services (CES)
Integrated Facilities Management (Office Administrative Services, Building and Engineering Services)
Organizational Continuity Management (OCM)
Position Overview
A key member of the Workplace Services team, the Officer, Organizational Continuity Management (OCM) manages and ensures Pew's compliance with industry best practices and institutional policies related to emergency preparedness, business continuity, crisis management, and travel risk management. The incumbent also works with staff across the institution through a leveraged model to develop and implement plans, design exercises, and ensure adoption of the program through a comprehensive preparedness and awareness program.
This position reports to the Vice President, Workplace Services and is responsible for the following program elements under OCM.
The position is in Pew's Washington, DC office, and enjoy the flexibility of hybrid work (two core days in office).
Staff focused Emergency Response program development, planning, management, training and implementation across all sites Business Continuity program design, development, training, implementation and oversight across all business units Crisis Management program design, development, implementation, training and maintenance Travel Risk Management program design, development, training, implementation and oversight
Responsibilities
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Lead the ongoing management of Pew's OCM program.
- Serve as the primary subject matter expert and leader responsible for the program, interfacing with all internal and external stakeholders including senior management.
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Monitor Pew sites and facilitate Pew's response efforts during impactful events and facilitate Pew's crisis management process when the team is activated in coordination with the VP, Workplace Services.
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Provide security management expertise and recommendations, (e.g., personal security of Pew's business travelers and staff experiencing harassment related to their work).
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Develop and lead necessary OCM training sessions and exercises within the organization to ensure Emergency Response and Business Continuity plans for all offices and departments remain current and tested in conjunction with our BC Coordinators.
- Monitor adherence to company-wide and department-specific OCM policies and procedures and establish a model for continuous improvement.
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Ensure the appropriate management and use of Pew's OCM notification software.
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Ensure accuracy and maintenance of Risk Assessment and Business Impact Analysis data, and coordinate plan development using Pew's business continuity management software.
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Coordinate with Information Technology on IT disaster recovery and IT incident management activities.
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Facilitate the management of disruptive events that impact or have the potential to impact Pew's operations
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Attend professional development seminars and continuing education trainings to increase knowledge and remain informed of current threats and business continuity strategies.
- Interface with senior management to ensure that new policies of the institution are aligned with applicable OCM practices.
- Participate in Pew-wide projects , where applicable, to inform how OCM requirements may impact them.
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Contribute to and participate in other tasks and special projects as assigned.
Impact
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Pew maintains a robust OCM program that remains consistent with changes in Pew's business processes and priorities.
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Controls are in place to further the physical and personal security of Pew offices and staff.
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Appropriate policies, procedures, and response strategies are in place to mitigate business risks.
Requirements
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Generally, requires 8 years of experience, and a bachelor's degree or equivalent experience. Certified Business Continuity Planner (CBCP) required, Certified Business Continuity Manager (CBCM) or Master Business Continuity Professional (MBCP) is a plus.
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A minimum of 5 years of professional experience in the field of business continuity, emergency preparedness, crisis management, or related discipline, along with experience in security and risk management.
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Strong project management and organizational skills. Self-directed and able to set priorities, organize time, resolve issues, follow up on tasks, and identify resources for projects.
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Strong interpersonal skills. Able to guide and train project team members.
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Sound consultation and relationship management skills. Able to create and maintain strong relationships. Able to quickly establish credibility and to develop and manage productive relationships with internal staff, including senior-level staff, and outside parties.
- Excellent written and oral communication skills. Ability to conduct research, coordinate resources, and synthesize in writing a broad array of information into a concise, easy-to-understand summary.
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Solid understanding of risk management practices.
- Strong analytical skills. Experienced in evaluating various strategies and making recommendations. Solutions-oriented approach with sound business judgment.
- Assumes full responsibility for individual decisions and work, as well as for team projects.
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Ability to handle sensitive and confidential issues in a fast-paced environment.
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Experience resolving problems creatively and logically. Able to understand organizational structures and work through administrative systems.
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Skilled in software applications including Microsoft Office, databases, spreadsheets, and presentation packages. Able and willing to learn new computer applications. Working knowledge of NC4/Everbridge, BCIC/Business Continuity in the Cloud, and OnSolve, a plus or similar software.
Travel
Occasional travel to Pew's Philadelphia, PA office and to other domestic Offices, as required.
Total Rewards
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to maintain a good balance.
The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.
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