We are looking for a Part-Time Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. A Hotel Front Desk Agent's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. This Part-Time position could eventually turn into a Full-Time position.
Responsibilities
- Must be able to work 3pm to 11pm and some mid-shifts i.e. 11am to 7pm
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee assistance program
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
Experience:
- Customer Service: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person