Claims Specialist
Position Overview:
Welcome to the Social Security Administration! We are one of the largest independent agencies in government with over 60,000 employees. We work at more than 1,400 field offices and service centers throughout the country, as well as regional and headquarters locations. A Claims Specialist provides both in-person and telephone assistance to the public on a wide variety of subjects. Your contacts will obtain, clarify and verify data used to make benefit entitlement decisions. Detail-oriented individuals with strong communication skills enjoy the Claims Specialist position.
Salary & Advancement:
The Claims Specialist position is a career ladder position with a paid training program. Entry level into this position is typically at the GS-5 ($39,576) or GS-7 ($49,025) level with advancement opportunity to the GS-11 ($72,553-$94,317) level.
Technical Training:
A Claims Specialist completes an intense on-line/ on-the-job training program. This program provides the necessary technical instruction in SSA programs and prepares new employees to interview, furnish information, and provide assistance to the general public and beneficiaries on matters relating to SSA programs and Medicare. Trainees will work in the office full time for at least the first 3 months of training. After the initial training period, approval may be given to work at home up to 2 days per week.
Outstanding Benefits Package:
SSA employees have federal pensions, participate in the Thrift Savings Plan (401K/ IRA), receive health insurance, life insurance, health savings accounts and dependent care accounts. There are 11 federal holidays per year, 13-26 vacation days per year (13 days to start, 20 days after 3 years, 26 days after 15 years), and 13 paid sick days per year.
Work/Life Balance:
· Work 8 flexible hours daily 7 AM-5:30 PM M-F.
· Choose to work more than 8 hours per day? You are compensated with additional time off or overtime pay.
· 12 weeks of paid parental leave.
· You won’t take work home with you and you will not be “on call”.
· In-person learning 5 days per week in the office for at least the first 3 months. Approved employees can work from home up to 2 days each week after the initial training period.
Qualifications:
To qualify, you must be a U.S. citizen and have:
A bachelor's degree in any field; or
Three years of general experience that demonstrates the ability to;
a. Analyze problems to identify significant factors, gather pertinent data, and recognize solutions;
b. Plan and organize work; and
c. Communicate effectively orally and in writing.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work setting:
Application Question(s):
- Are you a U.S. Citizen? Yes or No
Work Location: In person