Premier Staffing Source, Inc. is seeking an IT Technology Support Associate for a long-term assignment in Chicago, IL to perform complex setup, installations, repair and troubleshooting of computer hardware and software, printers, and audio/visual equipment. The individual will assist with helpdesk operations and provide end user support, remote or in person to faculty, staff, and students.
Duties & Responsibilities
- Assist with Helpdesk operations by responding to IT support requests related to hardware, software, networking and/or audio/visual equipment and other peripherals and technology equipment. Answer the IT Helpdesk phone and provide end user support by phone or in-person, as required, making use of a commonly available campus-wide Helpdesk ticketing system and remote support software.
- Assist with the imaging, setup, installation, and preventive maintenance of computer systems, along with printers/scanners, audio/visual equipment, and related accessories throughout the College, performing most complex/difficult operations personally. Assist with network surveys and troubleshooting networking issues, requests for activating network jacks, fixing old jacks, etc.
- Responsible for IT asset management and hardware lifecycle of client endpoints; supervise proper disposal of surplus computer and related IT equipment, properly tagging items, coordinating disposal, and removing items from inventory.
- Have functional understanding and expertise in the operation of lecture hall audio/visual equipment and related education/learning technologies. Act as a liaison with A/V equipment vendors, assisting with A/V upgrades and installation projects, as the need arises.
- Train and supervise graduate assistants (student workers) assigned to Helpdesk operations.
- Perform other related duties and participate in special projects as assigned.
EOE
Job Types: Full-time, Temporary
Pay: $21.81 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have experience in setup, installations, repair and troubleshooting of computer hardware, software, printers, and audio / visual setup?
- Do you have functional understanding and expertise in the operation of lecture hall audio/visual equipment?
Experience:
- Help desk: 3 years (Required)
Work Location: In person