JOB SUMMARY: Starting rate is based upon experience. Please inquire about our competitive hourly rates and bonus program.
The Front Desk team's primary focus is to assist the patients of Pure Dermatology with great care. To accomplish this, team members must master patient scheduling, patient check-in and check-out, productively solve day to day issues in a busy medical office with a smile, and relay staff concerns directly to the front office manager for consultation and resolution. They must also embrace new tasks, technologies, policies, and procedures with enthusiasm. As a dermatology specialty clinic, a working knowledge of the specialty is preferred. We also encourage those that have worked as a medical assistants with front office experience to also apply. We offer incredibly competitive wages which are dependent upon experience and quickly escalate within the 6 month probationary period based upon performance.
Duties:
- Welcome patients and visitors by graciously greeting them in person or on the telephone
- Answer patient questions or refer medical inquiries to the clinical team
- Optimize patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keep patient appointments on schedule by notifying provider of patients’ arrival via online practice management system
- Comfort patients by anticipating patients’ anxieties or questions
- Ensure availability of treatment information by scanning and naming patient records
- Maintain patient accounts by obtaining, recording, and updating personal and financial information
- Obtain revenue by collecting patient payments
- Maintain business office inventory and equipment
- Maintain protected health information in accordance with HIPAA privacy guidelines
- Rotate to front check-out patient liaison position as scheduled
- Maintain business operations by following policies and procedures
- Master new technologies and online practices to streamline patient care, such as mastering online bill pay, patient portals, EMR Intramail, online forms, and patient kiosk
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k) matching
- Commuter assistance
- Employee discount
- Financial planning services
- Flexible schedule
- Free parking
- Opportunities for advancement
- Paid orientation
- Paid time off
- Professional development assistance
- Uniform allowance
Healthcare setting:
Medical specialties:
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- dermatology front office: 1 year (Preferred)
- medical front office: 1 year (Preferred)
- Relevant: 1 year (Preferred)
Work Location: In person