Position Duties and Responsibilities
· Greet patients and acts as first impression of clinic
· Register patients in EMR according to established protocols
· Assist patients to complete all necessary forms and documentation including medical insurance
· Ensure patient information is accurate including billing information
· Inform patients of medical office procedures and policy
· Maintain and manage patient records
· Move patients through appointments as scheduled
· Answer incoming calls, deal with inquiries, and transfer calls as required
· Schedule patient appointments
· Collect co-pays and payments
· Assist with referral coordination, authorizations, and benefits eligibility
· Obtain external medical reports as required by medical professionals
· Schedule depositions and trials, respond to medical records requests and subpoenas
· Respond and comply to requests for information
· Update spreadsheets as required
· Provide cross coverage as needed
· Maintain stock of forms and office supplies
· Ensure reception and waiting area is well maintained, neat, and clean
· Safeguard patient privacy and confidentiality
· Other duties as assigned by management
Job Type: Full-time
Pay: $40,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Application Question(s):
- Auto billing and PIP knowledge is a MUST
Experience:
- Customer service: 2 years (Preferred)
- Medical terminology: 2 years (Preferred)
- Computer skills: 2 years (Preferred)
Ability to Commute:
- Jacksonville, FL 32258 (Required)
Work Location: In person