The Parts Associate will be responsible for researching and supplying parts and accessories over the counter, through the shop or on the phone to meet internal and external customers requests. Ensures appropriate stock and inventory of parts and accessories by requisitioning through various sources. The ideal candidate should be able to work in a team environment, be mechanically inclined, stay organized and possess strong communication skills. This opportunity represents Shoppa’s Material Handling and requires professionalism, attention to detail, great attitude, and outstanding customer service.
Primary Responsibilities (include but not limited to):
Keep constant communication with dispatch and field technicians on daily schedules, order status and needed parts
Coordinate with shop manager and shop technicians on order status and needed parts
Greet and serve every client courteously and promptly
Answer questions and assist them in identifying and obtaining needed parts
Fulfill orders and requests for information efficiently via telephone as well as over-the-counter clients
Specify and identify parts needed to meet client requirements, so that number of parts returns due to errors is low
Maintain accurate sales and inventory records of all line items
Ensure parts are charged to repair orders
Requisition non-stock or special-order parts
Follow up on special ordered items, and notify the client or technicians when received
Locate out-of-stock parts from outside source and submit an emergency order, if necessary
Upgrade knowledge of products and services and maintain professional and technical expertise by training on-the-job
Manage and assign field technicians to service calls in your region
Receive customer calls
Determine the customers’ needs and urgency
Analyze current schedule
Finalize the service call date and time with the customer
Enter the service request and call notes into the system
Assign a technician to the service call
Ensure the necessary parts are ready for the job
Confirm job completion and document result of job
Collect and document technician labor hours
Review billing information to ensure accuracy
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Customer service: 2 years (Required)
- Parts: 2 years (Required)
Work Location: In person