WE ARE TRADITIONAL:
A progressive company with offices in downtown Los Angeles, California that has extensive experience in all areas of the legal cannabis industry. We have developed world-class facilities and vertically integrated businesses for the production, manufacturing, distribution, and sale of cannabis.
Position Overview:
The Inside Sales Representative performs the critical role of ensuring that our sourced cannabis products are sold to our retail partners. This role supports sales, including customer service and order processing, industry and product knowledge, proactive sales generation, sales team collaboration, and event support. The Inside Sales Representative is expected to be enthusiastic and knowledgeable about all cannabis, including flowers, extracts, infused products, topicals, and edibles. This is a highly independent role that requires initiative, managing self and time effectively; all Inside Sales Representatives must represent our company with integrity and professionalism at all times.
SUPERVISION RECEIVED: Reports to the Sales Operations Manager
SUPERVISION EXERCISED: None
EXAMPLES OF DUTIES: (This may not include all duties assigned)
General Duties (Not Exhaustive of all Duties)
· Build rapport through regular onsite visits with customers and provide personalized product recommendations for retailers.
· Continually foster and develop relationships with our cultivation and extraction/manufacturing partners.
· Analyze customers’ purchase histories to identify opportunities for product sales and training.
· Continually brainstorm, create, and execute sales campaigns in coordination with other Sales Team members.
· Regularly create, improve, or share tools that support the Sales Team, such as sales strategies, marketing tips, and best practices.
Daily Tasks: (Not Exhaustive of all Tasks)
· Conduct outbound sales by contacting existing customers, mainly by phone.
· Conduct inbound sales by providing outstanding customer service to existing accounts.
· Answer incoming calls in a prompt, professional, and courteous manner.
· Process phone orders and identify natural upsell opportunities.
· Help troubleshoot web orders, late deliveries, and order-processing challenges.
· Ensure customers receive purchase-related information, such as estimated delivery schedules and return policies.
· Be knowledgeable about product catalog, prices, and availability.
· Relay product-related customer feedback to the management team.
· Ensure that all orders are processed following METRC guidelines.
Industry and Product Knowledge
· Pursue continuing education about market conditions, customer trends, regulations, and industry developments, through sales- or trade-related events, vendor or manufacturer meetings, conferences, and publications.
· Stay current with trending products, brands, vendors, and competitors.
· Have direct experience with or know the fundamentals of cannabis cultivation, extraction, and manufacturing and speak confidently to our retailers’ product provider’s methods.
· Adapt and stay on top of the latest cannabis consumption methods and products trends.
· Maintain an ongoing understanding of new products and continually engage new product providers.
Event Support
· Staff company installations at events and assist with physical tasks like setting up and taking down the booth
· Manage all aspects of event-related planning, including travel, samples, inventory, promotions, documentation, and occasional orders
Technology and Other Requirements:
· Must be highly functional on a modern PC.
· Proficient in Word and Excel
· Able to type 50 WPM or faster.
Job Type: Full-time
Pay: $69,804.80 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 10 hour shift
- 8 hour shift
Supplemental pay types:
- Bonus opportunities
- Commission pay
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Inside sales: 3 years (Required)
Ability to Relocate:
- Los Angeles, CA 90021: Relocate before starting work (Required)
Work Location: In person