About us Superior Mechanical Services, Inc. provides mechanical and Plumbing services throughout the Maryland, Virginia and DC Metropolitan area. We take pride in every project we take on and strive to communicate and accomplish the goals each one of our clients sets out to achieve. These services include new construction, renovation and maintenance of HVAC and Plumbing systems for plan-spec, design-build and design-assist commercial and high-rise residential buildings..
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
Job Summary: We are seeking an individual that has prior knowledge in HVAC and plumbing dispatching to provide excellent customer service. A good candidate will be detailed and goal-oriented, self-starting, and energetic. Must posses good telephone manners, and have the ability to work with employees, management, technicians, and clients to get the job done correctly. Below is a list of key responsibilities:
- Answer the phone.
- Book services calls along with handling other office calls.
- Review of daily and future work schedule.
- Review works order and invoices to ensure accurate material, labor, and equipment charges have been applied by field personnel.
- Enter all information on work to be performed per the customer.
- Resolves customer issues (missed appointments and reschedules) along with our scheduling system in a courteous, professional and timely manner.
- Performs customer confirmation calls.
- Review and ensure accuracy of billing items on workorder tickets.
- Dispatch Technicians.
- Assign supervisors with additional labor as necessary
- Additional duties and responsibilities as assigned.
Job Type: Full-time
Pay: $18.98 - $19.94 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
People with a criminal record are encouraged to apply
Experience:
- Plumbing or HVAC: 3 years (Required)
- Dispatching: 3 years (Required)
Ability to Commute:
- Beltsville, MD 20705 (Required)
Ability to Relocate:
- Beltsville, MD 20705: Relocate before starting work (Required)
Work Location: In person