The Director, Event Production reports to the Regional Director.
- Direct day-today floor operations of technicians, including set and strike, and scheduling. Delegate tasks appropriately
- Manage an efficient and profitable AV and Business Center (where applicable) operation.
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Focus on revenue maximization & cost control, in accordance with company standard operating procedures
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Manager onsite inventory according to company standards.
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Maintain and cultivate positive public relations with the Hotel account
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Maintain positive employee relations
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Effectively utilize the companys business software
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Ensures that billing is reviewed and approved by clients.
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Maintaining a high level of professional appearance, demeanor, ethics and image of self and company.
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Supervise security, inventory control, transportation and maintenance of equipment. Ensure all employees are properly trained in all areas
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Ensures adaption and implementation of the Experiential Method.
Customer Service
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Provides outstanding customer services by establishing excellent working relationships with internal and external clients, team members, neighboring Five-Star locations and all vendors.
- Meet with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
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Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
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Supervises and mentors staff to ensure client satisfaction and revenue maximization via onsite perfecting.
People Development & Training
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Promotes and reinforces a positive working environment centered on Five-Star core values.
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Maintain a positive employee relations environment for all AV and Business Center (if applicable) team members.
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Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
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Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.
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Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge, and service to the field.
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Effectively utilize all company computer systems and software programs and ensure technicians are properly trained to use them. Complete standard and as-needed reports accurately and on-time